Activate

https://www.telstra.com.au/mobile-phones/activate

Plans & Rates

https://www.telstra.com.au/mobile-phones/plans-and-rates

Recharge

#100#
http://m.telstra.com on a mobile device
https://telstra.com/recharge

Telstra 24/7 Live Chat

https://livechat.telstra.com/TCOM:Crowdsupport

Billing cycle

Telstra’s billing cycle does not start at the first day of the month and end on the last day of the month. To find out how much of your mobile data plan you have consumed and when exactly your billing cycle starts and ends, use the following steps:

Send an SMS text message containing the word ‘use’ to number ‘176’
You will receive an SMS text message from Telstra containing information a) how much of your monthly data allowance you have used up to date, and b) how many days are left in your billing cycle. You can use this information to determine the exact start and end date of your billing cycle.

USSD codes

Code	Description
*61101**seconds#	Number of rings in seconds (15, 20, 25 or 30)
#61#	Cancel divert when unanswered
#62#	Cancel divert when unreachable
#67#	Cancel divert when busy
#002#	Cancel all diverts (disables voicemail; enables ‘message2text’ also known as ‘voice2text’ feature)
*004101#	Divert unanswered voice calls to voicemail (enables voicemail and disables ‘message2text’ / ‘voice2text’ feature).

Telstra Mobile Internet

APN (or “access point name”) is a setting on your mobile phone that lets you access mobile internet. The most basic settings are as follows:

APN: telstra.internet
Auth: *99#
Username: <blank>
Password: <blank>

Below are the details to enter into your device if they are not listed already. You should leave blank any fields that we’ve left blank in the table. If only one column is filled in, then you can use the same APN setting for both internet data and MMS. Otherwise, make two.

	Internet Data	MMS
Name	Telstra	Telstra
APN	telstra.iph	telstra.mms
Proxy
Port
Username
Password
MMSC		http://mmsc.telstra.com:8002
MMS Proxy		10.1.1.180
MMS Port		80
MMS Protocol		WAP 2.0
MCC	505	505
MNC	01	01
Authentication Type		PAP
APN Type	default,supl	mms

APN details are case sensitive, often all in lower case.

‘Burning’ a blank sim

The blank SIM is not active on the mobile phone network.
When you insert the SIM in a phone, the phone (actually it is the SIM, really) asks you to enter a PIN to unlock the SIM.
Telstra has given you a PUK and PIN that is hardcoded in the SIM.
Telstra knows what (hardcoded) PUK and (softcoded) default PIN belong to this SIM, based on the SIM serial.
You can now enter the PIN on the phone and the SIM will be able to connect to the mobile phone network, register with the network and operate according to the Telstra plan.

Router SIM

If an active SIM is inserted in a router (it could even be a normal mobile phone SIM), Telecoms can raise a request with Telstra to have the plan changed to make this a router service.

Telstra