Bookmarks

Microsoft Office 365 (including Microsoft Exchange email)
https://login.microsoftonline.com

The following web sites simply take you to the above web site:
https://www.office.com
https://outlook.office365.com

Note: https://outlook.com is the old ‘Microsoft Hotmail’ free web mail service and not related to Office 365 in any way.  This is somewhat confusing.

HowNow Online
https://online.hownowhq.com

HowNow Edit App and Outlook add-on
https://businessfitness.blob.core.windows.net/sites/HowNowOnlineDownloads.html

Xero
https://login.xero.com

Xero Practice Manager
https://my.workflowmax.com

Problem
AUSkey is not working when I visit the Australian Tax Office Portal (https.tap.ato.gov.au)

Cause
Internet browser incompatibility and dependency on either JAVA or a browser extension

Solution
AUSkey works best when you use Chrome + download the latest AUSkey browser extension here: https://auskey.abr.gov.au/plugin/AUSkeyInstaller.exe

Note:
You have to manually go into Chrome > Settings > Extensions and select “enable” to enable the AUSkey extension.

If you want to use Internet Explorer v11 make sure to set JAVA security settings in the Control Panel to ‘Medium’ and possibly add the ATO portal website to the list of site exceptions.

Testing
If the login page for the Australian Tax Office Portal shows you one or more AUSkey entries to choose from, it means it is working properly.

Note:
If your AUSkey password is not accepted that is a separate matter – passwords cannot be reset; you would need to register a new AUSkey using https://abr.gov.au/AUSkey/

Problem
Empdupe maker is not working.

Cause
The licence of the software is not linked properly.

Solution
File > Preferences  > Set the correct path for the licence.
Restart the program.

Problem
Everyone in the office is sharing their mail and calendar.  People frequently receive meeting invitations even if they are not invited.

Cause
The option “Delegate receives copies of meeting-related messages sent to me” is enabled.

Solution
This option is selected by default when you first delegate access to your mail and calendar.  When delegating access to your calendar, make sure to untick this option(!)

If user A is invited to a meeting, delegates X, Y and Z will receive an email stating that user A is invited.  Uses X, Y, and Z can than respond on behalf of user A.  Do not use this option in a small office!

You can change this as follows: Outlook > File > Account Settings button> Delegate Access > Select a delegate > Permissions > Untick.  Repeat for all delegates.

Problem
I am not receiving meeting invitations.

Cause
Delegation settings error.  Do not use “My delegates only” but stick to the recommended settings.

If you receive the following error when clicking ‘OK’ check your list of delegates and remove any [Not Found] entries before saving:

Solution
You can change this as follows: Outlook > File > Account Settings button> Delegate Access.

Problem
HowNow Outlook add-on popup form takes 30 seconds to populate the clients list.

Cause
Unknown

Solution
Unknown

Workaround
Do not use.  Drag and drop emails and attachments to your Desktop and perform a manual upload.

Status
Pending vendor.  A new version of the HowNow outlook add-on is scheduled to become available start of May 2017 and may require testing.

Problem
HowNow Online: “Changes to some document details have been detected”

Cause
The Edit App is not designed to cope with multiple people editing documents as the same user – because it locks and unlocks the file based on the user that is editing, it could be causing problems if multiple people are trying to edit or open documents under the same user profile.  This may happen when an older computer is being replacecd with a new computer and the HowNow Edit App saved username and password are active on both computers.

Solution
Ensure users are not using a shared account; each user is to use a separate account.

Problem
Xero invitation sent to new user.  User clicks on the link to accept the invitation and is asked for a password.  There is no password set.  The account is pending activation.  Resetting the password as a Xero administrator is not possible.

Cause
Unknown

Workaround
Simply click on the “Forgotten your password” link.  You will then receive an email with a link to a web page where you can set a new password.

Problem

MYOB Accountants Office (MYOB AO Classic v17.0.2) uses a PDF converter “Amyuni Document Converter”.  When I try to print a financial report I receive the following error:

“Could not initialise PDF printer driver. […]”

Cause
“Amyuni Document Converter” printer needs a registration code to link it to MYOB and allow MYOB to print using this printer.  This printer cannot be used by any other software product.  The registration code is either missing or incorrect.  Running “Update MYOB AO Classic” does not re-install the “Amyuni Document Converter” registration code.

Solution
1. Go to directory “…\aonet\MYOBAO\Setup”
2. Run Register.bat

Explanation
Register.bat contains the following line of text:

%AO%\PDF_Converter\Install.exe -s "MYOB AO PDF Generator" -n "MYOB Australia Limited" -c "07EFCDAB01000100AFB3B53DB8065307766FAF2D4AD823CD1516201056E04927E0EA52F404774BA1864CBED00899079B6FA5923A47335FB51A1B11BF068D4B"

If you run this instruction it will re-install the “Amyuni Document Converter” printer including the correct registration code to make it work with MYOB AO Classic v17.0.2.

Problem
BGL / SFUND: When I create PDF of docs, it says “the PDF export file is open and needs to be closed down first.”

Cause
If the Cairns account generates a PDF and then India wants to do the same, the India account does not have permission to overwrite the PDF that Cairns had generated previously.

Solution
Change the permissions of the BGL / SFUND folder such that Users have Modify permissions.